Contact us

At Melbourne Poker, we're committed to providing you with the best possible experience. Whether you have a question about our games, need help with your account, or just want to say hello, we've got various ways for you to get in touch.

Customer Support Availability

Our customer support team is available from 9:00 AM to 1:00 AM daily (Melbourne time). We'll be happy to assist you during these hours. For urgent matters that require assistance outside of our operating hours, please contact us through one of the channels listed below.

Live Chat Support

If you prefer a live chat experience, please access it from our website or mobile app home screen. Our agents will respond promptly and do their best to resolve your issue quickly.

Please note:

• Live chat is available during our support hours (9:00 AM to 1:00 AM).
• You can start a new chat session by clicking the "Live Chat" button on our website or mobile app home screen.
• If all live agents are offline, you'll be able to submit a message that will be replied to as soon as possible.

Email Support

If your issue requires more detail or isn't urgent, please email us. We respond promptly during our support hours and do our best to resolve issues within a reasonable timeframe.

Please note:

• Response times may vary depending on the complexity of your inquiry.
• For urgent matters, please consider live chat or phone options where applicable.

Help-Centre Access

We have an extensive help centre available for you. Our FAQs are packed with useful information about our games, services, and features. Please visit it by clicking the "Help" link at the top navigation bar on our website or mobile app home screen.

Please note:

• The help centre is accessible 24/7 from anywhere.
• You can find answers to your most common questions in this section.

Verification or Account-Help Support

If you're experiencing any issues with account verification, recovery, or need general assistance with these processes, please don't hesitate to contact us. Our agents are trained and ready to assist with all aspects of your Melbourne Poker experience.

Please note:

• For technical troubleshooting related to device compatibility or mobile applications, our dedicated technical team can be reached through the live chat function.
• Account security is a top priority for us; if you notice anything suspicious regarding account activity, please let us know immediately so we can take necessary actions.

Responsible Gambling Assistance

Gambling should always be done responsibly. If you're concerned about your gaming habits or those of someone else, there are resources available to help:

• Gamblers Anonymous Australia
• Lifeline Australia

Technical Support

If you're experiencing any technical issues with our mobile application or have questions about how to access certain features, please contact us through one of the above channels.

Please note:

• Our dedicated technical team is available during live chat hours.
• They will guide you on troubleshooting steps specific to your issue and offer solutions where applicable.

Complaint or Dispute Guidance

In the rare event that a dispute arises from our interactions with you, please address these directly through the respective customer support channels above. For all other matters not resolved at this stage, consider referring to external entities for binding resolutions (e.g., Victorian Civil Administrative Tribunal).

Please note:

• We value your feedback and use it constructively to improve our services.
• Always communicate openly with us regarding any concerns you may have.

Communication Response Expectations

We're committed to being as responsive as possible while also ensuring that responses are detailed and accurate. Please bear in mind the following guidelines:

• Urgent matters should be addressed promptly via live chat or phone when possible.

Account-Security Assistance

Your account security is of utmost importance to us. If you notice anything unusual regarding login activity, withdrawals, deposits, or other sensitive operations on your account, notify our dedicated support team immediately using live chat, email, or by contacting us during operating hours via phone (if applicable).

Please note:

• For sensitive information inquiries related to accounts (e.g., verification records), please use one of the secure channels mentioned earlier.

Mobile and Desktop Support Accessibility

Both mobile and desktop platforms provide seamless access to our support resources. We recommend using a device that matches your gaming preferences for an optimal user experience:

Please note:

• You can download our dedicated application from our website or through standard app stores.
• A stable internet connection is necessary for uninterrupted service.

Multilingual Support

For matters beyond the reach of these agents, consider reaching out to external translation services or contacting our customer support department directly for further assistance.